The Policies of Red Lens Entertainment Limited
Customer Service Policy
RED LENS ENTERTAINMENT as a company is dedicated to providing excellent customer services to its numerous customers. We recognize the importance of meeting customer tastes and exceeding expectations. The robust systems implementation within RED LENS ENTERTAINMENT and the relationships held with our current and prospective customers provide the platform that engenders our commitment to rendering adequate services on the basis of agreed terms that bring about customer satisfaction.
RLE implements feedback to ensure continual improvement and that the level of customer service provided is relevant and exceeds customer expectations. All personnel within RED LENS ENTERTAINMENT are involved in the development of ongoing reviews of processes from a customer’s perspective. The RED LENS ENTERTAINMENT Management team ensures the necessary responsibility, authority, and resources to effectively respond to any customer concerns on, before, or after any event.
Business Continuity and Planning Policy
At RED LENS ENTERTAINMENT, we are committed to our customers, employees, stakeholders, partners, and associates. To ensure the effective availability of essential products and services, RLE provides a business continuity and planning policy that facilitates a detailed program for business continuity, disaster prevention, and total business recovery. Each operational base is responsible for current and comprehensive business continuity planning. When implemented, the plan includes procedures and support agreements that ensure timely availability and delivery of required services.
Business continuity planning reviews are carried out annually. RLE recognizes the importance of a comprehensive business continuity planning program to ensure the safety, health, and continued availability of employment for its employees and provision of quality products and services for those we serve.
Information Security Management
RLE, as a reputable organization in the media and entertainment industry, believes in the confidentiality and safety of customer information. We pay close attention to securing customer details and events from external intruders or impersonators. We are committed to ensuring the safety of customer information in secure storage locations, free from loss or accidental damage.
Quality and Program Management Policy
In the entertainment industry, the prime concern of every customer is the quality of their events or productions. At RLE, we utilize cutting-edge technology and resources to provide our customers with excellent services. We leverage our extensive experience in organizing successful events to create the right atmosphere, equipment, resources, and responsive human resource personnel to effectively manage programs and events to satisfy our current and prospective customers.
Health and Safety Policy
Our Health, Safety, and community responsibilities are integral to the way we do business at RLE. We are committed to continual improvement in our health and safety performance for the benefit of our personnel and clients. We aspire to maintain the total safety of people and the environment we work in. We believe that all injuries or accidents can be avoided by taking necessary precautions to ensure the health and safety of our media personnel in the industry.
RED LENS ENTERTAINMENT takes responsibility for health and safety procedures. Each employee is encouraged to play a vital role in maintaining a safe and healthy workplace by:
- Being involved in the work and safety health systems.
- Complying with company procedures, manufacturer’s instructions, devices, and systems operational guides.
- Wearing protective clothing, equipment, or shields when necessary during events, shows, or performances.
- Reporting any pain or strange signs of discomfort as quickly as possible.
- Ensuring all accidents and incidents are reported.
- Ensuring that any malfunctioning or faulty equipment is repaired or replaced promptly to avoid hazards or disasters.
- Informing management or a supervisor of any health and safety concerns or emergencies.
- Continuously improving health and safety by leveraging cutting-edge technology and global best practices.
- Complying with local safety statutory requirements at the scene of events or in the environment.
- Assisting new employees and guests with routine health and safety tips and operational guides during performances.
Health and safety are everyone’s responsibility. Each person takes precautions to ensure the safety of lives and properties in the work environment or scene of an event.
Stop Work Policy
RED LENS ENTERTAINMENT is committed to delivering quality services in a controlled and safe environment. It is the company’s policy that all employees or field personnel have the duty to stop work or an event when there is an immediate threat to safety and health or if it adversely impacts the environment. The individual’s right to stop work has the full support of management. In case of doubt, employees should immediately notify the supervisor or person in charge of the hazardous situation.
Drug and Alcohol Policy
RED LENS ENTERTAINMENT is committed to promoting a safe, sane, and supportive working environment through the following practices:
- Working with personnel to create an understanding of acceptable behaviors.
- Assisting personnel to make informed decisions about drug and alcohol use.
- Promoting a community that is supportive and recognizes different attitudes towards drug and alcohol use.
- Recognizing the link between responsible behavior and an enjoyable working experience.
- Taking legal responsibility for the health, safety, and welfare of staff and visitors to provide a safe, healthy, and high-quality working environment.
Use of Company Property Policy
Employees, associates, or partners use company property to perform their jobs during events. This equipment includes electronics, media equipment, transmission devices, vehicles, and tools. Personnel understand that company property is not for personal use but to serve organizational goals. They are responsible for any damage caused by carelessness, except otherwise decided by management. This highlights the importance of maintaining company property.
Operations and Maintenance Policy
Users of company property, whether in the office or performance scene, must follow manufacturer’s guidelines and take responsibility for maintenance to ensure durability and results. RLE is committed to offering the best services and ensures that the equipment used in shows, events, or performances meets quality standards.
Training Policy
The most important asset to achieving RED LENS ENTERTAINMENT’s mission and objectives is its human resources. We require all personnel to have the necessary education, training, and experience to perform optimally. RLE provides training opportunities for all employees and field workers, equipping them with the skills, knowledge, and expertise needed. Training is evaluated for impact on work and staff, with records kept for periodic review and improvement.
Our Corporate Social Responsibility
Beyond entertainment, RLE acknowledges sustainable development goals. We are passionate about the education of young children and believe that every child deserves a decent education. We aim to take selected children out of the streets and place them on our scholarship scheme. We also focus on alleviating poverty among young people, targeting vulnerable individuals in Nigerian society through our community programs.
